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Here you'll find frequently asked questions by our users.
How to use Scrab.in (Quick tutorial)
Introduction course to Scrab.in Where can I use it? Scrab.in works both on LinkedIn and Sales Navigator, specifically in the search page. The search page is where you describe your target, for example: CEO's in Miami.
What's the difference between Visit and Scan?
Visit Profiles automatically enters on the profile page. This way, you can extract more information and also perform all the actions avaliable (that being: endorse skills, send an invite to connect and send a direct message). Scan Profiles gets all the information that is visible in the search results, so it basically gets full name, company name and job title.
Can LinkedIn ban or close my account?
Scrab.in gets the data replicating human behaviour with random delays, as well as a maximum actions per day/per account. That's how we ensure that LinkedIn doesn't get through our users. However, LinkedIn can restrict your account at any moment without prior notification.
Do I need to already have many contacts to use Scrab.in?
If you want to use the Visit Profile function, we suggest you have an extensive network (in order to get as many data as possible). However if that's not the case, don't worry about it! 🙂You can use the Grow your network tool to increase your contacts on Linkedin. Inside LinkedIn, go to My network. Then, open Scrab.in and click on the button Grow your network that you will find on the bottom. !(https://storage.crisp.chat/users/helpdesk/web
Can I use Scrab.in on different tabs at the same time?
You can't use Scrab.in on different tabs if it's the same Scrab.in or LinkedIn account ⚠️ This will produce errors gathering and saving the data, as well as messaging problems. In addition, your account could be banned, because your profile is doing actions too fast for a human (hence LinkedIn will think something's wrong). That's why we strongly suggest to avoid this practice to avoid future problems with your account.
Can I earn money from referrals?
With our referral program you can earn money on a monthly basis for every new customer you bring to Scrab.in. Recommend Scrab.in to your friends and earn a 10% of cash back for each subscription, spread the love and the crab around the world! 😉 Joining Scrab.in's Referral program **This is how you set up your custom link: ** Open the Dashboard by clicking on the extension:
How can I redeem a code?
Have you already upgraded your account? Usually the checkout process will activate your account automatically after the payment. However, if you got a redemption code to activate your account, you'll need to follow these steps: Open the Dashboard by clicking on the extension: Find the Upgrade button on the left menu. !(https://storage.crisp.chat/users/helpdesk/website/79c65
How can I change my password?
To change your password go to the Dashboard. Then, go to My profile. Here you'll be able to change your password by entering your current one and then the new one.
Does Scrab.in ONLY visit my 1st, 2nd and 3rd profiles and ignore the others? I'd like it to visit more than just those.
With Scrab.in you can visit 1st, 2nd, 3rd and Out of Network connections. You have the ability to skip profiles inside the Dashboard if they are out of network, if there is a pending invitation or if they don't have a profile picture. Usually profiles out of network won't allow connecting with them, so we suggest skipping them. However, it's just a suggestion, so you can remove that setting and visit them if you want. Keep in mind that less information will be gathered.
Is the follow-up message sent ONLY after a person has connected with me or can I send other messages if they respond without connecting?
Follow-up message works like a cron job, every certain minutes it executes and checks your accepted connections. It sends the follow-up message to people who accept the invitation, the ones that did not accept the invite will not receive the follow-up. Note: We are currently working on adding the option to avoid sending follow-up messages to people that have already been contacted manually. This way, we'll avoid sending duplicated messages.
About Connection Requests and InMails
When you visit a profile and send a connection request (with or without a message) that counts as an action inside Scrab.in. In LinkedIn it works the same as when you do it manually: Scrab.in sends a connection request with a message, and when they accept you, it goes to your LinkedIn Inbox (don't confuse it with InMail). In Sales Navigator all invitation messages go to the Sales Navigator inbox, separated from the regular LinkedIn Inbox. The **InMail **feature works sending an i